Warranty & Service
After-Sales Service Concept
At EMInduct, we view our global clients and distributors as long-term strategic partners. We are committed to providing not just high-performance induction heating equipment, but also a robust technical support ecosystem. By integrating precision electromechanical expertise with rapid-response service, we ensure your production lines remain efficient and downtime-free.
After-Sales Service Commitment
1. Warranty Policy
12-Month Standard Warranty: We provide a complimentary warranty covering any manufacturing defects or functional failures under normal operating conditions for 12 months from the date of shipment.
Chargeable Repairs During Warranty: The warranty does not cover damages resulting from:
Improper installation, storage, or unauthorized electrical configurations.
Human errors, including liquid ingress or incorrect wiring.
Unauthorized disassembly or modifications.
Force majeure events (e.g., lightning, floods, or earthquakes).
Lifetime Technical Support: For products beyond the warranty period, EMInduct continues to offer fee-based maintenance and expert technical consultations for the entire lifecycle of the equipment.
Spare Parts Warranty: All replaced or repaired components carry a 3-month quality guarantee from the date of delivery.
2. Global Technical Support
24/7 Remote Assistance: Our senior engineers are available around the clock via phone, email, or video call to provide real-time troubleshooting.
Rapid Response Protocol: Our service team is committed to responding to technical inquiries within 12 hours to minimize any potential impact on your operations.
Custom Video Guides: For complex installations, we provide tailored video tutorials and digital manuals to ensure seamless integration into your local production environment.